I inquired about the new AC unit and Brian told me they were working on it this morning. When I went around back to see how you were progressing, I saw Chris (the tech) coming off the roof by himself. I thought perhaps he was checking on the condition of the roof before they brought out the crane and unit and to my SURPRISE…. It was installed already and by 8:30 am. I guess Chris was going to get a few controls to insure the humidity controls are set properly. WHAT’S UP with this type of service? You have set a new level of expectation and I like it!
Property Manager Charlotte, NC
They LOVE you guys and specifically mentioned Brad and how awesome he was. Apparently, he even fixed their door while he was there. …Please pass along to Brad also. Thanks guys!
Property Manager, Charlotte, NC
“Thank you James. I wish all companies had customer service as excellent as yours. Your on-site staff is always courteous and now having this issue resolved quickly and fairly, I will highly recommend your company whenever anyone asks.”
Distirbution Center, Charlotte, NC
YES SHE DOES AND SHE SAID YOU ARE A LIFE SAVOR, THANK YOU, THANK YOU AND THANK YOU! YOURS IS THE BEST SERVICE WE HAVE EVER HAD.
Regional Corporate Facility ManagerNC, SC, GA
The service and professionalism our company receives from Team Mechanical is second to none. If/when we need service, have a concern or issue, they respond positively, timely and with determination to satisfy our needs. The word “customer service” truly means something to the folks at Team Mechanical and it shows from the person answering the phone, to the service techs and including the owners of the company.
There has not been one time I have questioned or doubted my decision to move my service to Team Mechanical from my previous service provider! Great company with quality employees!
Distribution CenterCharlotte, NC
“Thanks so much for the speedy service. Already got e-mails back from corporate and they will approve ….”
Corporate Regional Manager, Charlotte, NC
I cannot thank you enough for checking out our compressors this week. I was shocked by what he found. Pleasantly shocked of course…
Printing Facility Charlotte, NC
“Quick note. I just called Tiffany in the warehouse office and she said the A/C unit y’all cleaned is working so well she had to go find a jacket to wear. I think hat sums up how the A/C unit is doing. Thank you for helping me out.”
Manufacturing Facility, Huntersville, NC
“As per my voice mail here is the PO to use on that work. .. It was nice to have someone working on my system that actually cared to make it run right”
Manufacturing Facility Charlotte, NC
Anyway, I would have never thought to check that without your suggestion. That is why Chris and James have our site, because you guys always are always looking out for us. I appreciate that very much.
Building Engineer Banking Facility