Shana is the Service Estimator of TEAM Mechanical, LLC. Shana’s responsibilities include the daily scheduling of technicians, repair estimating, service database management, and employee safety orientations. Shana’s primary focus is communication between technicians and customers to ensure delivery of the TEAM maintenance and repair programs to our clients. Shana is available anytime by phone or email.
Shana is a graduate of University of North Carolina at Charlotte. While at UNCC she earned a Bachelor of Science degree in Business Administration. During her tenure at UNCCC she was employed by a local veterinarian hospital, where she was responsible for daily administrative duties. After that she joined an upscale fine dining restaurant as event coordinator. Shana was responsible for employee scheduling and acted as a liaison between client and restaurant staff members.
In 2006, Shana began her career in the commercial heating and air conditioning industry. Shana started as a service dispatcher for a commercial mechanical contractor. She quickly assumed more responsibilities and ultimately became Service Coordinator. Shana built relationships with customers and became a trusted resource for clients with questions. She also was responsible for developing relationships with the equipment manufacturers to ensure quick delivery of replacement service parts.
Shana is originally from Detroit, Michigan. Shana currently resides in Huntersville with her husband Kerry and daughter Olivia.